Re: Backup instructions

It is on a pristine OS X 10.2.3. installation. I had problems before I ever added Retrospect or WebEdge to the mix. Retrospect is now gone. As for WebEdge, if I can't install a product from the company that makes the mailserver, then something is wrong.

To repeat myself, I DID FOLLOW THE INSTRUCTIONS TO THE LETTER. On top of that, Sue has gone over the installation carefully. There are flaws in the product. If I were the only one experiencing these issues, that would be one thing, but I'm NOT THE ONLY ONE. I work in a heavy production environment, I simply REFUSE to reinstall the system and PO. That's bull. This is the Mac, for God's sake - not Windows. Reinstalling anything is a Windows tech's answer to any ill.

I researched this product, paid for this product, purchased the support option, meticulously installed it, followed up with Tenon to check the installation, and have had too many problems. Now, they need to fix it. They've admitted that at least one of the problems I'm having is a known bug. They're the developers. FIX IT.

On Thursday, February 27, 2003, at 03:39 PM, Peter Haase wrote:

Rick, I suggest that you start over and reinstall the system as well as PO and have it on a dedicated machine. Sounds like with the amount of problems you are experiencing thats the best way to go. Trying to untangle all your problems remote control is going to be quite a challenge. I also suggest that you forget about Webmail for now. I suggest that you follow the instructions VERY carefully or perhaps Sue can get on the phone with you when you reinstall. I suggest OS X server 10.2.3 and PO 717. Or if the UNIX stuff it too much for you then EIMS may be more to your liking.

--Pete

On Thursday, February 27, 2003, at 01:20 PM, Rick Roberts wrote:
Pete

I'm glad it's working well for you, but your response is frustrating. On the rare occasion I post to any kind of list to seek help with a problem, invariably several people will pipe in with something that more or less says, "Works fine for me." Well, good, but that's not helpful to those of us for whom it isn't working.

Good luck with your server, though.

Rick

On Thursday, February 27, 2003, at 02:59 PM, Peter Haase wrote:
Hi, I have to agree here. I have absolutely zero problems with PO. It just runs and does its job. Very stable and excellent performance. I have a low end Xserve that PO is dedicated on and other than IMAP being rather slow and buggy (so I dont use it) the POP/SMTP and Listserv performance has been excellent. We are processing ~ 2000 messages per day and SPAM filtering ~100 or so messages a day, Listserv has a few lists with ~1000 users on each one and again real fast and zero problems.

--Pete

On Thursday, February 27, 2003, at 12:46 PM, Sue Chester wrote:
On Thursday, February 27, 2003, at 04:21 AM, Rick Roberts wrote:

Thanks to all of you who responded with excellent instructions. I'll work on a CRON job for backups today.

Futzing around with this kind of thing is fun when the usual tech demands aren't weighing on me; it stimulates my gray matter. But in a time crunch, I don't have time to seek Unix help. Tenon, we need a GUI for ALL of it, including reading the log files. I know about Logmaster and other utilities, but again, in a time crunch . . . I need to know there a problems before my end users do.

My company thought it was hiring an expert when they got me, and they did . . . with MACS! It doesn't give them much faith to see me constantly having to turn to Tenon or the wider UNIX community to work out the seemingly endless string of voodoo with our mail server. Give us check boxes, drop down menus, pop up alerts, email alerts.

Tenon, please! When I read that ISPs ran on Post.Office, and you guys told me an iMac was more than adequate for a workgroup of 20, I thought, "Man, this is the server for me." Instead, I have become a babysitter, and to make it worse, the business types in my company are asking, "Duh, why don't we just get an Exchange >>>> server?"
In my personal opinion, you are experiencing problems that I have not seen in my several years of experience in supporting Post.Office. For so many customers, setting up Post.Office is about the last they have to think about the product. Normally, Post.Office simply runs. It's a very stable product. We would like to get to the bottom of the problem that you're having with Post.Office. Since I haven't isolated the problem yet, it's hard for me to tell you what is causing it. I have faith that I can find out, however, and it can be resolved. If so, you wouldn't need to use many UNIX skills and you wouldn't need to babysit the product. I apologize that you are having these problems, and I am trying to isolate the cause.

Venting here. I simply wanted a UNIX-strength little mail server that would just sit and run and run and run. Instead, I have repeatedly dealt with the following:

SMTP that mysteriously stops Webedge installer that changed my hostconfig file, removing references to Post.Office. IMAP and POP before SMTP can't coexist Tracking down why we couldn't send mail through Webedge Relay denied when sending to multiple recipients SPAM! And using filters slows the server to a crawl. Being used as a relay by spammers. Still not sure that it's fixed. Never got a secondary server to work. NEVER worked. Sue looked at it, too. NEVER worked! Why?
Can we re-visit this?

Sue
Sue has been in and out of my machine on numerous occasions and assures me there is nothing goofy about my setup. I followed install instructions to the letter and sought Tenon guidance all along the way. Now I'm so frustrated. I swear if I have another problem, I will be forced against my will to get a new mail server. This all makes me look like Dumb and Dumber Does Mail to the folks who hired me only 4 months ago. Rick Roberts Atlanta, GA

On Wednesday, February 26, 2003, at 07:36 PM, Marc Kaiwi wrote:
Hahah .... My sentiments exactly! : c)

On Wednesday, February 26, 2003, at 02:53 PM, Rick Roberts wrote:
...I'm a Mac guy. What does "Back up the following items making sure to maintain permissions and links" mean exactly? What's wrong with including the syntax?! Argh.
Rick Roberts
Atlanta, GA
Signed: Marc Kaiwi
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Science and Technology Base Programs
Los Alamos National Laboratory
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Science and Technology Base Programs
Los Alamos National Laboratory
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