Re: NEED HELP ASAP

Hi Ron,

Before you uninstall Post.Office, we can use some (geek) tricks to try to find out what your Postmaster account looks like, and maybe you will still be able to log in. Please try the following:

1. Bring up a terminal window (Finder/Applications/Utilities/terminal)

2. In the window, type in:

sudo tcsh

and enter your password when prompted.

3. Type in

cd /usr/local/post.office/cmdutils

mkdir test

chmod 777 test

cd test

../listacct

(check to see if you have Postmaster and Root in the list)

../getacct Posmtaster

../getacct Root

cat Postmaster.acct

Keep the window open

Take a look at the output of the last command and see if it shows you:

SMTP-Address and what that address is. Try logging in with exactly that address. Look to see if you have Access-Domains set. Hopefully, Access-Domains is set to [] (ie blank). If not, then I will have to help you further to fix this.

See if the Account has a password or if it says:

Locked: [yes]

If so, then your account was locked and we'll have to unlock it. Also, type in:

../postmasterpasswd

and set a new password. Try logging in with that password.

Next, type in:

cat Root.acct

and do the same thing.

After you have done that, do the following:

4. In the window, type in:

rm *.acct

cd ..

rmdir test

And this will clean up what we put on the machine.

Let me know what you find and I will help you to login, but don't post that information to the list, if you need to give me specific information, please send it to:

Support@xxxxxxxxx

Sue

On Wednesday, June 11, 2003, at 03:38 PM, Ron Licata wrote:

Hi Gang,

I need assistance in a hurry. I was trying to make adjustments to the postmaster account and the next time I logged in to administer, my root access is gone. I cannot log in as root or postmaster, but all users are functioning properly. Is there a way to access via terminal to undo what I did? Should I reinstall the program? PLEASE HELP ASAP?

Thanks,

Ron

___________________

Ron Licata

production manager

network manager

Kassner.

4615 First Street, Suite 100

Pleasanton, CA 94566

925.600.9000

ron@xxxxxxxxxxx