Re: Problems with Post.Office and Return Receipt from Outlook 2003

[Jim Strickland <jims@xxxxxxxxxxxxxxxxxx>]

Sue, at Tenon, discovered that the problem was that whenever a return receipt was generated the header contained From: <>. This was getting caught by my RBL filters. Once I temporarily bypassed that particular piece of header information in the filters, the return receipt went through just fine. Upon further investigation on Microsoft's website it seems that this particular problem has been occurring with regular frequency by other users of Outlook 2003. It seems that the only way to avoid the problem (until Microsoft comes up with a fix) is to go into the email options in Outlook and set it to always refuse to send a return receipt. I just thought someone else might find this information useful.

Jim Strickland wrote:

> We are having a unique problem here. I
> just set one of my employees up with a new PC. It came with Outlook
> 2003. Every thing seems to be working fine with one exception. When
> this person receives an email requesting a return receipt and she
> clicks yes, an error occurs between Outlook and the server.
> Unfortunately this error does not go away by rebooting Outlook or the
> PC. Every few minutes Outlook tries to send the return receipt and
> fails. Below is the error message showing up in Outlook. Please
> remember that this employee is able to send and receive emails. This
> error ONLY occurs when trying to send a return receipt.
>
> Task 'mail.americanroamer.com - Sending' reported
> error (0x800CCC69) : '  The server responded: 550
> Mail.local.americanroamer.com Mail Transactions between these
> Addresses Prohibited'
> -- 
> James Strickland - MCP
> IT Manager
> American Roamer
> 901-377-8585
> http://www.americanroamer.com

--
James Strickland - MCP
IT Manager
American Roamer
901-377-8585
http://www.americanroamer.com