Re: Webmail Issue - Reads No messages when there are messages in the m

And I quote Stephanie Wright who said:

 We have an issue now where customers get "No Messages" when they sign into
 webmail but in fact there are emails waiting to be be downloaded.

 Odd thing was customer said it was reading "No Messages" I signed into the
 customer's account and it worked fine.

 Were are using EIMS as the mail server. It's the primary domain on the EIMS
 server.

Ideas?

It was working for them before?


According to the customer no. I have yet to reproduce the problem myself
though.

Ahh, OK - well, that's good in a way, because it suggests user error of some kind rather then software failure.

 What browser is the customer using? Maybe there is a caching issue.
 Are they using a regular mail client to pop or imap the mail off the server.


Various ones. The one in particular claimed she was using IE 5. She said she
also used AOL and Compu$erve from her friend's computers and they all report
the same thing.

OK - next question, what ISP is she using? AOL or Compuserve - the kinds of ISPs that have massive caching/proxy servers between the user and actual access to your server, it seems possible that could cause problems.

 I used IE 5 for Mac and I see it just fine. I also used IE
5.5 on Winblows Pee Cee and it sees it fine too.

Customer claimed that she did not use a pop client while traveling and
that's why she depended on the webmail.

I had the customer delete the cache in IE and do a CONTROL-refresh. She said
it still did not show any messages.

OK, one other thing, WebMail is very particular about case - if she logged in one time using lower case and another time using upper case, there could be two mail boxes, so she isn't seeing mail, because she's checking the wrong mailbox. -- Stephanie J. Wright

---------------------------------------------------------------------
Tenon Intersystems                                       805-963-6983
1123 Chapala Street                                 swright@xxxxxxxxx
Santa Barbara, CA 93101                          http://www.tenon.com
---------------------------------------------------------------------

---- Tenon Intersystems' WebTen Mailing List To unsubscribe: send mail to webten-request@xxxxxxxxx with the subject: unsubscribe Find searchable Mailing List archives at http://listsearch.blueworld.com/webtensearch.lasso