Re: Webmail Issue - Reads No messages when there are messages in the m

And I quote Stephanie Wright who said:

>>>> We have an issue now where customers get "No Messages" when they sign into
>>>> webmail but in fact there are emails waiting to be be downloaded.
>>>> 
>>>> Odd thing was customer said it was reading "No Messages" I signed into the
>>>> customer's account and it worked fine.
>>>> 
>>>> Were are using EIMS as the mail server. It's the primary domain on the EIMS
>>>> server.
>>>> 
>>>> Ideas?
>>>> 
>>> 
>>> It was working for them before?
>> 
>> According to the customer no. I have yet to reproduce the problem myself
>> though.
> 
> Ahh, OK - well, that's good in a way, because it suggests user error
> of some kind rather then software failure.
> 

Well, so I would think but I perceive Webmail as pretty much foolproof when
it comes to signing on and the initial message check. [Murphy's Law: Build
something foolproof, only fools will use it]

>> 
>>> What browser is the customer using? Maybe there is a caching issue.
>>> Are they using a regular mail client to pop or imap the mail off the server.
>> 
>> Various ones. The one in particular claimed she was using IE 5. She said she
>> also used AOL and Compu$erve from her friend's computers and they all report
>> the same thing.
> 
> OK - next question, what ISP is she using? AOL or Compuserve - the
> kinds of ISPs that have massive caching/proxy servers between the
> user and actual access to your server, it seems possible that could
> cause problems.
> 

As she said various ones. I'll find out for sure.

>> I used IE 5 for Mac and I see it just fine. I also used IE
>> 5.5 on Winblows Pee Cee and it sees it fine too.
>> 
>> Customer claimed that she did not use a pop client while traveling and
>> that's why she depended on the webmail.
>> 
>> I had the customer delete the cache in IE and do a CONTROL-refresh. She said
>> it still did not show any messages.
> 
> OK, one other thing, WebMail is very particular about case - if she
> logged in one time using lower case and another time using upper
> case, there could be two mail boxes, so she isn't seeing mail,
> because she's checking the wrong mailbox.

I'll check and see on this one. It's actually checking an EIMS server so if
it was incorrect (mixed case) I usually get STAT error.


--------------------------------------------------------------------------
Michael Jezierski - System Administrator/Internet Engineer
TriLutions Computer & Internet Center - Galesburg, Illinois
Locally Owned and Operated with Pride by the Employees
(309) 342-7177 x 212 / (800) 369-7177 x 212
CELL: (309) 335-4173 / PAGER: (309) 679-5548 / FAX: (309) 342-7048


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