Re: Tech Support policy question...

Parker,

I'm curious about something.

I've recently asked (what to me anyway) were several very important
questions and have not had any responses from Tenon and yet other
questions seem to be answered remarkably fast by Anita and Stephanie and
Eric and others.

Send a message to the support box if you are really concerned about a bug. We try to answer everything that goes through there.

So I'm wondering what is appropriate to ask here to garner a response
from Tenon. I have no problem being ignored if I'm asking something that
doesn't fall under Tenon's support policy... or perhaps my questions are
so base and simple that I should be fixing these things myself..
<shrug>.. anyway.. no harsh intent meant, I'm just genuinely curious
what's appropriate to ask here.

Recent questions I asked:

Does iTools spawn a new tail -f process on /logs/iTools.status every
time the iTools.app is cycled? If so.. why?

I believe it does, but any previous processes should have been killed when the app was quit. are you getting stray processes from the iTools app? this will certainly be fixed immediately if you see more than one or two tail -f process on /logs/iTools.status.

I think it starts the tail processes at start up rather when you actually choose to look at the log because they don't take much memory and it speeds things up when using the app.

Can I create a startup script calling start.admin in the tenon/libexec
directory so I don't have to launch iTools.app to start the admin
server? If not.. why?

I believe that you should. just make sure the script is being run with the correct permissions to execute the binary.

Is there any way to get iTools to stop overwriting the changes I make to
the reverse lookup named db file? <prays for an answer>

yes, change the permissions on the file to not allow any writing.

Is there any way to add DNS name caching to the bind conf files without
horking the rest of the system (would iTools just overwrite that too?)?

We are already working on such a feature in the admin, but iTools should not change the the DNS config files (once they are created) except for the zone that is specifically added or deleted.

If not.. why? That's a lotta wasted bandwidth on a big LAN to have to do
lookups every single time to the roots.  =\

Go ahead and add it in, there should be no problem if you know what and where to add. remember to HUP named.

See? Those aren't so tough to answer.

You are right, they aren't. If they were not answered previously, it was merely due to oversight rather than some subversion of information.

Tenon Tech Support
--Eric

Are they just not deemed
appropriate to this list? In that case I apologize and will go on my
merry way looking for my answers elsewhere.

:-)

Parker

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