Re: one more time

Charles,

My point is this:  the list is a service Tenon provides so that we iTools
users can help each other.  I feel that they have no obligation to undercut
their business plan by providing free support on this list.  When they do
so, we should all consider it a bonus.  The product is dirt cheap for what
is provided.  They are certainly correct in charging for all support that
is not flat-out bug related.  Lack of response to bug postings is
irresponsible and, if that's been happening, there's cause for complaint.

I don't mean to single you out.  There have been many, many posts with an
angry tone about Tenon not answering the questions here.  Some have been
ridiculously petulant.  We've even had near nervous breakdowns.  It seems
that if we take this list for what it is - a self help tool - and request
support through the established channels we'll all be much more relaxed.
Additionally, if Tenon is actually generating revenue from support the
product will be improved faster.

My $0.02.  Once again, no offense intended.

Jon

At 11:24 AM -0600 7/16/01, charles wrote:
>Actually I have purchased two iTools licenses and have purchased Tenon support
>twice, as well. Sendmail.org is very helpfull, in fact they answer their
>emails
>the same day most of the time and they are a non-profit org. but this is a
>diferent file configuration than they setup.
>
>I am aware of how useful iTools can be. In fact, I purchased it so I wouldn't
>have to buy o'reilly's book. I have had iTools running for well over a year
>with no problems.
>
>Unfortunately I haven't had the same luck with the latest version. I am well
>aware of it's value to someone who doesn't have time to read all of the books,
>etc. but without the support I might just as well not use it and dive into
>setting my new server up without iTools.
>
>I only request for my money; If I ask a dumb question ......answer with a dumb
>answer, at least. Just don't ignore it.  If you don't have time to answer it
>because there is an expo or a holiday or whatever then say so ........this way
>we can venture elsewhere and not waist or time. I rarely ask for support from
>tenon. There is no reason for this poor response.
>
>C
>
>Jon Nolan wrote:
>
>> At 10:06 AM -0600 7/16/01, charles wrote:
>> >Well I tried this and got
>> >
>> >
>> >[www:/etc/mail] root# chmod go-w / /etc /etc/mail /usr /var /var/spool
>> >/var/spool/mqueue
>> >[www:/etc/mail] root# chown root / /etc /etc/mail /usr /var /var/spool
>> >/var/spool/mqueue
>> >[www:/etc/mail] root# newaliases
>> >newaliases: cannot open /etc/mail/aliases: Executable files not allowed
>> >[www:/etc/mail] root#
>> >
>> >Looks like I may have to re-install.....This is costly and may not be worth
>> >using iTools if they refuse to address problems and I have to wing it. I am
>> >disappointed to say the least.
>>
>> I can lend you my copy of O'Reilly's "sendmail" by Costales and Allman.
>> It's about 1,000 pages, cryptic as hell and requires knowledge far
>> surpassing file permissions, etc.  But, going sendmail alone is a worthy
>> exercise and might generate some appreciation for the iTools solution.
>>
>> Another option:  purchase Tenon support and they might be happy to work
>> through your seemingly unique problem.
>>
>> Jon
>>
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