Re: iTools upgrade strategy

[eyang@xxxxxxxxx (Eric Yang)]

Hi Chris,

Most of the upgrade for iTools 6.5 to iTools 7.3 were easy to fix, or 
something trivial that can be determined from system logs and web 
server error logs.  In your case, I think it would be a little more 
difficult because WebDNA 4.5.1 only works for Apache 1.3.x.  Therefore, 
after you install iTools 7.3, the webserver will remain offline.  You 
need to go to iTools Admin Server, click on Web Settings -> Advanced, 
switch Server Type to Apache 1.3.  Go to System Status -> Restart 
WebServer from there.  If this still doesn't bring up your webserver, 
you need to make sure there is only one Listen directive in 
/Library/Tenon/WebServer/Configuration/httpd-1.3.conf, and add 
LoadModule line of WebDNA 4.5.1 to httpd-1.3.conf file.  If all goes 
well, Apache 1.3 should restart and everything function properly.  If 
it doesn't, please go to System Status -> Log Reports -> look at the 
Raw Logs for the error_log.  There could be some additional information 
that you need to fine tune your server to completed the configuration 
for iTools 7.3.  If everything else failed, please call Tenon Tech 
Support.  We would be happy to configure your system for you.

regards,
Eric

On Apr 26, 2004, at 2:27 PM, cw@xxxxxxxxxx wrote:

> Greetings all,
>
> I have been prepping for a software upgrade, and before proceeding, I 
> need help to come up with a strategy that will cause *no server 
> down-time*. In the past, I would just build a drive at the office with 
> the new software, migrated sites, test it, then swap the drives. I 
> don't have a spare Xserve to test it off-line, I have mission-critical 
> sites, and late-night access is not a good option in this case.
>
> Current Web server set-up:
> [Co-located] Xserve Dual 1GB G4, 1GB RAM, OSXS 10.2.4, iTools 6.5.x, 
> WebDNA 4.5.1, sendmail...
>
> [In case it's of use in the equation, the email is on a second Xserve 
> on the same network - with extra IP's and drives available for 
> testing.]
>
> -I have installed a new Xserve drive module, and installed Panther 
> [*client*, updated it to 10.3.3], and Timbuktu on the new drive. I 
> have paid upgrades to iTools 7.3, ready to install. For now, I am 
> going to stick with WebDNA 4.5.1. Also, I plan to use Post.Office as a 
> substitute for sendmail, which I can't shut down either.
>
> I'm stumped... Any suggestions are greatly appreciated, as the docs 
> don't appear to cover my situation.
>
> Regards,
> -Chris
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Tenon Intersystems                              805-963-6983
232 Anacapa Street, #2A                 eyang@xxxxxxxxx
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