Re: PDF problems - Windows only

Hi,

Can't be any help, but we had exactly the same problem yesterday, one user
with IE6 did say that after she restarted her machine, the problem went
away, but it could have been a fluke,

Regards,

Colin

Colin Sidwell 01905 797383
-------------------------------
http://www.idealinternet.co.uk
-------------------------------


> From: Jonathan Mao <jon@xxxxxxxxxxxxxxxxxxxx>
> Reply-To: itools@xxxxxxxxxxxxxxx
> Date: Tue, 27 Apr 2004 18:01:27 +1000
> To: itools@xxxxxxxxxxxxxxx
> Subject: PDF problems - Windows only - URGENT
> 
> Hi
> 
> We're a small web development company that has just taken over
> maintenance and hosting of a site. The site used to be on a Wintel
> machine running IIS, it's now with us on Mac OS X running iTools 7.2
> 
> Background
> ------------------
> The problem we're having is that some of the PDFs aren't able to be
> viewed by some visitors to the site. Specifically, the problem appears
> to be with Windows users running Internet Explorer v6. The Mac users
> we've tested with don't have any problems viewing any of the PDFs on
> the site.
> 
> However, there's no consistency to the problem. In other words, some
> PDFs can be viewed by some users and not others, making it hard to
> isolate the cause of the problem.
> 
> For example:
> http://www.commsatwork.org/FDCNews.html
> - click on the "March 2004" link
> 
> We've had errors from the file being totally blank, to another message
> that says "it does not begin with %PDF" - which is not true. They do
> begin with "%PDF" and I can open all of them on my Mac running Mac OS X
> 10.3.3 with Adobe Reader 6.0
> 
> Notes
> ---------
> * All the PDFs work with IE 5 - 5.5 with any version of Acrobat from 4
> - 6. It's only IE 6 that the problem occurs.
> 
> *** The previous hosting environment was running IIS, our web server is
> Mac OS X running iTools 7.2 ****
> 
> I've told the customer that it is highly unlikely that it is a problem
> with the web server. We host many other sites that have PDFs and none
> of these have problems.
> 
> ------------------
> In my attempts to isolate the cause of the problem, I created a test
> page and then asked subscribers to the MacManagers list to see if the
> could open the PDFs.
> 
> The results of the test are here:
> http://www.commsatwork.org/pdf_test/pdf_test_results.htm
> 
> I've checked the MIME settings and it appears to be set up correctly.
> In other worrds, ".pdf" is set to "application/pdf"
> 
> 
> *** Question ***
> Is there somewhere else I need to check?
> 
> Is it possible that iTools is, somehow, not updating the relevant file
> in Apache correctly?
> 
> Any other ideas on how to fix this?
> 
> From the clients perspective, they're saying that this problem didn't
> occur with the previous host (Windows). So, I'm in danger of losing the
> business if I can't fix the problem.
> 
> I'm happy to provide access to a Tenon technician to help get this
> resolved.
> 
> I look forward to hearing from you at your soonest convenience.
> 
> 
> Yours sincerely
> 
> Jonathan Mao
> 
> 
> ---------
> Tenon Intersystems' iTools Mailing List
> To unsubscribe: send mail to
> itools-request@xxxxxxxxxxxxxxx
> with the body only containing:
> unsubscribe
> Find the searchable mailing list archives
> at:
> http://itools.blackpepper.co.nz/                               

---------
Tenon Intersystems' iTools Mailing List
To unsubscribe: send mail to 
itools-request@xxxxxxxxxxxxxxx
with the body only containing: 
unsubscribe
Find the searchable mailing list archives 
at:
http://itools.blackpepper.co.nz/
Re: PDF problems - Windows only - URGENT
