Re: PDF problems - Windows only

 From: Jonathan Mao <jon@xxxxxxxxxxxxxxxxxxxx>
 Reply-To: itools@xxxxxxxxxxxxxxx
 Date: Tue, 27 Apr 2004 18:01:27 +1000
 To: itools@xxxxxxxxxxxxxxx
 Subject: PDF problems - Windows only - URGENT

Hi

 We're a small web development company that has just taken over
 maintenance and hosting of a site. The site used to be on a Wintel
 machine running IIS, it's now with us on Mac OS X running iTools 7.2

 Background
 ------------------
 The problem we're having is that some of the PDFs aren't able to be
 viewed by some visitors to the site. Specifically, the problem appears
 to be with Windows users running Internet Explorer v6. The Mac users
 we've tested with don't have any problems viewing any of the PDFs on
 the site.

 However, there's no consistency to the problem. In other words, some
 PDFs can be viewed by some users and not others, making it hard to
 isolate the cause of the problem.

 >
 >

Hi again, The problem may well be with how the PDF files are created, rather than with the server. I have encountered this issue when a designer uploaded a file & said Windows users were having problems viewing - the PDFs were created on a Mac, but some users could not see anything on Windows. When the PDFs were created on a PC, no problem - obviously some sort of inconsistency with the way PDFs between Windows & Mac, so I would first try a different method of creation IF those files are created on Mac. Also, I would update to iTools 7.3 if you are able - there may also be something that is on that update which may assist in your problem. --

Bye for now, Terry Allen ___________________________________________________________________ hEARd

Postal Address: hEARd, 26B Glenning Rd, Glenning Valley, NSW 2261, Australia Internet - WWW: http://heard.com.au http://itavservices.com EMAIL: hmag@xxxxxxxxxxxxxx Phone: Australia - 02 4388 1400 / International - + 61 2 43881400 Mobile: Australia - 04 28881400 / International - 61 4 28881400 ----------------------------------------------- Non profit promotion for new music - since 1994 ----------------------------------------------- --------- Tenon Intersystems' iTools Mailing List To unsubscribe: send mail to itools-request@xxxxxxxxxxxxxxx with the body only containing: unsubscribe Find the searchable mailing list archives at: http://itools.blackpepper.co.nz/

Re: PDF problems - Windows only - URGENT