Hi,
We have done some tests this morning and come to the conclusion that it's a
combination of what you used to make the file and what server is serving it.
At this page, I have links to exactly the same file, one copy on Linux and
one on OSX, http://www.idealinternet.co.uk/pdf_test.htm the OSX server
version will not work for Windows/IE6 users.
However, we have tried to duplicate the problem with other PDFs and it
doesn't affect all of them.
As we have access to a Linux server, we are just putting the PDF's on there
until we resolve the problem.
Regards,
Colin
Colin Sidwell 01905 797383
-------------------------------
http://www.idealinternet.co.uk
-------------------------------
> From: Jonathan Mao <jon@xxxxxxxxxxxxxxxxxxxx>
> Reply-To: itools@xxxxxxxxxxxxxxx
> Date: Tue, 27 Apr 2004 20:12:21 +1000
> To: itools@xxxxxxxxxxxxxxx
> Subject: Re: PDF problems - Windows only - URGENT
>
> Hi Colin
>
> Thanks for the feedback. We've tried restarting, re-installing Adobe
> Reader etc etc etc... to no avail.
>
> But I can't believe it's a server issue.. We host other sites with PDFs
> and none of them have problems..
>
>
> Cheers
> Jonathan
>
>
> On 27/04/2004, at 7:04 PM, Colin Sidwell wrote:
>
>> Hi,
>>
>> Can't be any help, but we had exactly the same problem yesterday, one
>> user
>> with IE6 did say that after she restarted her machine, the problem went
>> away, but it could have been a fluke,
>>
>> Regards,
>>
>> Colin
>>
>> Colin Sidwell 01905 797383
>> -------------------------------
>> http://www.idealinternet.co.uk
>> -------------------------------
>>
>>
>>> From: Jonathan Mao <jon@xxxxxxxxxxxxxxxxxxxx>
>>> Reply-To: itools@xxxxxxxxxxxxxxx
>>> Date: Tue, 27 Apr 2004 18:01:27 +1000
>>> To: itools@xxxxxxxxxxxxxxx
>>> Subject: PDF problems - Windows only - URGENT
>>>
>>> Hi
>>>
>>> We're a small web development company that has just taken over
>>> maintenance and hosting of a site. The site used to be on a Wintel
>>> machine running IIS, it's now with us on Mac OS X running iTools 7.2
>>>
>>> Background
>>> ------------------
>>> The problem we're having is that some of the PDFs aren't able to be
>>> viewed by some visitors to the site. Specifically, the problem appears
>>> to be with Windows users running Internet Explorer v6. The Mac users
>>> we've tested with don't have any problems viewing any of the PDFs on
>>> the site.
>>>
>>> However, there's no consistency to the problem. In other words, some
>>> PDFs can be viewed by some users and not others, making it hard to
>>> isolate the cause of the problem.
>>>
>>> For example:
>>> http://www.commsatwork.org/FDCNews.html
>>> - click on the "March 2004" link
>>>
>>> We've had errors from the file being totally blank, to another message
>>> that says "it does not begin with %PDF" - which is not true. They do
>>> begin with "%PDF" and I can open all of them on my Mac running Mac OS
>>> X
>>> 10.3.3 with Adobe Reader 6.0
>>>
>>> Notes
>>> ---------
>>> * All the PDFs work with IE 5 - 5.5 with any version of Acrobat from 4
>>> - 6. It's only IE 6 that the problem occurs.
>>>
>>> *** The previous hosting environment was running IIS, our web server
>>> is
>>> Mac OS X running iTools 7.2 ****
>>>
>>> I've told the customer that it is highly unlikely that it is a problem
>>> with the web server. We host many other sites that have PDFs and none
>>> of these have problems.
>>>
>>> ------------------
>>> In my attempts to isolate the cause of the problem, I created a test
>>> page and then asked subscribers to the MacManagers list to see if the
>>> could open the PDFs.
>>>
>>> The results of the test are here:
>>> http://www.commsatwork.org/pdf_test/pdf_test_results.htm
>>>
>>> I've checked the MIME settings and it appears to be set up correctly.
>>> In other worrds, ".pdf" is set to "application/pdf"
>>>
>>>
>>> *** Question ***
>>> Is there somewhere else I need to check?
>>>
>>> Is it possible that iTools is, somehow, not updating the relevant file
>>> in Apache correctly?
>>>
>>> Any other ideas on how to fix this?
>>>
>>> From the clients perspective, they're saying that this problem didn't
>>> occur with the previous host (Windows). So, I'm in danger of losing
>>> the
>>> business if I can't fix the problem.
>>>
>>> I'm happy to provide access to a Tenon technician to help get this
>>> resolved.
>>>
>>> I look forward to hearing from you at your soonest convenience.
>>>
>>>
>>> Yours sincerely
>>>
>>> Jonathan Mao
>>>
>>>
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>>> at:
>>> http://itools.blackpepper.co.nz/
>>
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>
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