Re: PDF problems - Windows only

On 27/04/2004, at 8:16 PM, Terry Allen wrote:

 From: Jonathan Mao <jon@xxxxxxxxxxxxxxxxxxxx>
 Reply-To: itools@xxxxxxxxxxxxxxx
 Date: Tue, 27 Apr 2004 18:01:27 +1000
 To: itools@xxxxxxxxxxxxxxx
 Subject: PDF problems - Windows only - URGENT
Hi
 We're a small web development company that has just taken over
 maintenance and hosting of a site. The site used to be on a Wintel
 machine running IIS, it's now with us on Mac OS X running iTools 7.2
Background ------------------ The problem we're having is that some of the PDFs aren't able to be viewed by some visitors to the site. Specifically, the problem appears to be with Windows users running Internet Explorer v6. The Mac users we've tested with don't have any problems viewing any of the PDFs on the site.
 However, there's no consistency to the problem. In other words, some
 PDFs can be viewed by some users and not others, making it hard to
 isolate the cause of the problem.
 >
 >
Hi again, The problem may well be with how the PDF files are created, rather than with the server. I have encountered this issue when a designer uploaded a file & said Windows users were having problems viewing - the PDFs were created on a Mac, but some users could not see anything on Windows. When the PDFs were created on a PC, no problem - obviously some sort of inconsistency with the way PDFs between Windows & Mac, so I would first try a different method of creation IF those files are created on Mac. Also, I would update to iTools 7.3 if you are able - there may also be something that is on that update which may assist in your problem. --

Bye for now, Terry Allen ___________________________________________________________________ [snipped for brevity]

Hi Terry

The PDFs are created on a Mac. I print to a postscript file. Then, using Distiller v5.0.5 I make the PDFs.

If it's a Mac v PC problem, how come some users can view the PDFs after simply rebooting, or trying again?

Unfortunately, I don't have the option of creating the PDFs on a Wintel machine. Although, I could possibly upgrade to Acrobat 6.

I'll look into upgrading to iTools 7.3 - if it's a free upgrade from 7.2 :-)

Thanks again for the feedback. I'll try the Acrobat upgrade first.

Cheers

Jonathan

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Re: PDF problems - Windows only - URGENT