Re: PDF problems - Windows only - URGENT

[Jonathan Mao <jon@xxxxxxxxxxxxxxxxxxxx>]

On 28/04/2004, at 7:32 AM, Terry Allen wrote:

> > > > >  We're a small web development company that has just taken over
> > > > >  maintenance and hosting of a site. The site used to be on a Wintel
> > > > >  machine running IIS, it's now with us on Mac OS X running iTools 
> > > > > 7.2
> > > > >
> > > > >  Background
> > > > >  ------------------
> > > > >  The problem we're having is that some of the PDFs aren't able to 
> > > > > be
> > > > >  viewed by some visitors to the site. Specifically, the problem 
> > > > > appears
> > > > >  to be with Windows users running Internet Explorer v6. The Mac 
> > > > > users
> > > > >  we've tested with don't have any problems viewing any of the PDFs 
> > > > > on
> > > > >  the site.
> > > > >
> > > > >  However, there's no consistency to the problem. In other words, 
> > > > > some
> > > > >  PDFs can be viewed by some users and not others, making it hard to
> > > > >  isolate the cause of the problem.
> > > >  >
> > > >  >
> > > Hi again,
> > > 	The problem may well be with how the PDF files are created, rather 
> > > than with the server. I have encountered this issue when a designer 
> > > uploaded a file & said Windows users were having problems viewing - 
> > > the PDFs were created on a Mac, but some users could not see 
> > > anything on Windows. When the PDFs were created on a PC, no problem 
> > > - obviously some sort of inconsistency with the way PDFs between 
> > > Windows & Mac, so I would first try a different method of creation 
> > > IF those files are created on Mac.
> > > 	Also, I would update to iTools 7.3 if you are able - there may also 
> > > be something that is on that update which may assist in your 
> > > problem.
> > > --
> > >
> > > 	Bye for now, Terry Allen 
> > > 	___________________________________________________________________
> > > [snipped for brevity]
> >
> > Hi Terry
> >
> > The PDFs are created on a Mac. I print to a postscript file. Then, 
> > using Distiller v5.0.5 I make the PDFs.
> >
> > If it's a Mac v PC problem, how come some users can view the PDFs 
> > after simply rebooting, or trying again?
> >
> > Unfortunately, I don't have the option of creating the PDFs on a 
> > Wintel machine. Although, I could possibly upgrade to Acrobat 6.
> >
> > I'll look into upgrading to iTools 7.3 - if it's a free upgrade from 
> > 7.2 :-)
> >
> > Thanks again for the feedback. I'll try the Acrobat upgrade first.
> Hi again,
> 	Have you tried simply printing to a PDF on OSX as a trial? It is 
> worth your while to grab a cheap wintel box just for testing purposes. 
> It's a pain, but will save you a lot of headaches in the long run.
> --
>
> 	Bye for now, Terry Allen 
> 	___________________________________________________________________
> [snipped for brevity]


Hi Terry

Yep. Tried printing to PDF, still had problems.

I would try a Wintel box if I could afford it. Unfortunately, I 
literally can't afford to spend any money on this job. I can spend time 
but have no funds to outlay for any purchases.

BTW: We are running iTools 7.3 - I had assumed it was 7.2 because of 
the title page when running iTools admin.

Cheers
Jonathan

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