RE: PDF problems - Windows only

Make sure that the file names are not case sensitive.

I ran into a similar problem on a Solaris server earlier this year which was
solved simply by matching case with the file name.

David Kazias
Eternity Web Designs Inc.

-----Original Message-----
From: Jonathan Mao [mailto:jon@xxxxxxxxxxxxxxxxxxxx]
Sent: Tuesday, April 27, 2004 8:05 PM
To: itools@xxxxxxxxxxxxxxx
Subject: Re: PDF problems - Windows only - URGENT



On 28/04/2004, at 7:32 AM, Terry Allen wrote:

>>>>>
>>>>>  We're a small web development company that has just taken over
>>>>>  maintenance and hosting of a site. The site used to be on a Wintel
>>>>>  machine running IIS, it's now with us on Mac OS X running iTools
>>>>> 7.2
>>>>>
>>>>>  Background
>>>>>  ------------------
>>>>>  The problem we're having is that some of the PDFs aren't able to
>>>>> be
>>>>>  viewed by some visitors to the site. Specifically, the problem
>>>>> appears
>>>>>  to be with Windows users running Internet Explorer v6. The Mac
>>>>> users
>>>>>  we've tested with don't have any problems viewing any of the PDFs
>>>>> on
>>>>>  the site.
>>>>>
>>>>>  However, there's no consistency to the problem. In other words,
>>>>> some
>>>>>  PDFs can be viewed by some users and not others, making it hard to
>>>>>  isolate the cause of the problem.
>>>>  >
>>>>  >
>>> Hi again,
>>>     The problem may well be with how the PDF files are created, rather
>>> than with the server. I have encountered this issue when a designer
>>> uploaded a file & said Windows users were having problems viewing -
>>> the PDFs were created on a Mac, but some users could not see
>>> anything on Windows. When the PDFs were created on a PC, no problem
>>> - obviously some sort of inconsistency with the way PDFs between
>>> Windows & Mac, so I would first try a different method of creation
>>> IF those files are created on Mac.
>>>     Also, I would update to iTools 7.3 if you are able - there may also
>>> be something that is on that update which may assist in your
>>> problem.
>>> --
>>>
>>>     Bye for now, Terry Allen
>>>     ___________________________________________________________________
>>> [snipped for brevity]
>>>
>>
>> Hi Terry
>>
>> The PDFs are created on a Mac. I print to a postscript file. Then,
>> using Distiller v5.0.5 I make the PDFs.
>>
>> If it's a Mac v PC problem, how come some users can view the PDFs
>> after simply rebooting, or trying again?
>>
>> Unfortunately, I don't have the option of creating the PDFs on a
>> Wintel machine. Although, I could possibly upgrade to Acrobat 6.
>>
>> I'll look into upgrading to iTools 7.3 - if it's a free upgrade from
>> 7.2 :-)
>>
>> Thanks again for the feedback. I'll try the Acrobat upgrade first.
> Hi again,
>       Have you tried simply printing to a PDF on OSX as a trial? It is
> worth your while to grab a cheap wintel box just for testing purposes.
> It's a pain, but will save you a lot of headaches in the long run.
> --
>
>       Bye for now, Terry Allen
>       ___________________________________________________________________
> [snipped for brevity]


Hi Terry

Yep. Tried printing to PDF, still had problems.

I would try a Wintel box if I could afford it. Unfortunately, I
literally can't afford to spend any money on this job. I can spend time
but have no funds to outlay for any purchases.

BTW: We are running iTools 7.3 - I had assumed it was 7.2 because of
the title page when running iTools admin.

Cheers
Jonathan

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RE: PDF problems - Windows only - URGENT
